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Frequently Asked Questions (FAQ)
Click a question below to show the answer. If you can not find what you are looking for, please call our customer service department at 1.877.899.SAFE, or email customerservice@SafetyVests.com. Is it safe to order on line?
Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.
It may also include any other personal or preference information you provide to us.
How do I learn more about a product?
For quick, friendly product information, call 1.877.899.SAFE, or email customerservice@SafetyVests.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item, and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. Also on most items there is a spec sheet with more information than what is in the brief description.
Is there a minimum order?
No. Only for custom orders is there a minimum requirement. We'll print or embroider the logo or design you want on vests, hard hats, marking flags and barricade tape. For other orders, there is no minimum number of items you must purchase.
What are my payment options?
How will I know if you've received my order?
You will receive an order confirmation by fax or email.
When does my order ship?
If we have the item in stock, and you place your order by 2 p.m. Eastern Standard time, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. Eastern Standard time, it will ship the next business day. If the item(s) has to be shipped from the manufacturer it can take up to 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.
When am I charged for my order?
For custom orders, you're charged immediately. For all other orders, you're charged when the items actually shipped.
Will I be charged sales tax?
You will only be charged sales tax if you order from the state of Florida. Items sold and shipped to destinations in the state of Florida are subject to sales tax. Each customer shall be solely responsible for all sales, use, or any other type of taxes, on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-296-2221.
How can I check the status of my order?
When an item is back ordered, when am I charged for it?
If an item is back ordered you will not be charged for the item until it ships, however if the majority of your order has shipped your entire order will be charged.
How can I return an order?
How can I cancel an order?
For custom orders, how do I send the file I want printed?
You will need to send the artwork you want on your custom safety vests or t-shirts to artwork@UtilitySafeguard.com in a .jpg, .eps, .tiff, .psd or .ai file. The higher the resolution, the clearer the results. All other custom orders such as hard hats, gloves, safety glasses, traffic cones, first aid kits, rainsuites, marking flags, and barricade tape please send your artwork to CustomerService@UtilitySafeguard.com. Only electronic submissions will be accepted (no faxes).
What if there is a mistake in my custom order?
In most instances, you may send us a picture of the item so that we can make a decision. We'll correct any print that we may have compromised. You may, in some instances, be responsible for shipment costs back to us.
How can I get a price quote?
Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 1.877.899.SAFE, or email customerservice@SafetyVests.com. You may also call Customer Service at 1.877.899.SAFE or dial ext. 311 for any questions concerning prices.
What if I am dissatisfied with an item?
Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 30 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.
How much to ship my order?
Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 1-877-899-SAFE, or email info@SafetyVests.com.
Do you give discounts for resellers?
How many feet does your paint cover?
Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inch wide, and 300 feet for a line 4 inches wide.
What makes a vest class 2 or class 3?
Class II safety vests are designed for workers who need greater visibility in poor weather conditions, and who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square in. of background material, and 201 square in. of reflective material. Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. ANSI requirements also state that class III vests have 1240 square in. of background material and 310 square in. of reflective material.
How long does a custom order take?
We customize hard hats, traffic cones, safety vests, gloves, first aid kits, rain suits, glasses, apparel, marking flags and barricade tape. The following are general expected wait times for each type of custom item. Hard hats, 2-4 weeks, traffic cones, 3-4 weeks, safety vests, 1-2 weeks, gloves, 4 weeks, first aid kits, 3-5 weeks, glasses, 3-4 weeks, apparel, 2-3 weeks, marking flags, 2-4 weeks, and barricade tape, 3-5 weeks.
Do you ship to Canada?
Do you ship internationally?
Yes. With a freight forwarder. International accounts must be paid with a wire transfer. All duties and taxes are to be paid by the receiver.
Where can I find a sizing chart?
The manufacturer's website usually displays a sizing chart.
How long is the shelf life for paint, batteries and Purell?
The majority pf our paints, solvents, and PURELL have a shelf life of 3 years. Most batteries have a shelf life of 5 years.
How is my order shipped?
Most often, shipments are sent through UPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.
How can I get a product customized?
We can customize safety vests, hard hats, apparel, gloves, safety glasses, traffic cones, first aid kits, rainsuites, marking flags, and barricade tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote click one of the following links: Free Custom Apparel Quote | Free Custom Hard Hat Quote | Free Custom Item Quote
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ANSI Class 2 Vests | ANSI Class 3 Vests | Public Safety Vests | Economy Vests | Custom Screen Printing | Sale Items | Clearance Items 
